The Garden Kitchen by Pugh's
Refunds & Exchange Policy

At Pughs Garden Kitchen it is always our aim that you are happy with your purchases and Although we are committed to selling high-quality products, there may be times you wish to have a product refunded or exchanged.

 

Please make sure that you check your items carefully before you leave the centre, as some discrepancies cannot be rectified after you have left.  We also recommend you keep your receipt, as you will need proof of purchase in the event of any after-sales queries.

 

The Garden Kitchen by Pugh’s reserves the right to ask for proof of purchase in order to consider a request for refund or replacement product.

 

If your product is faulty or defective in any way, we will issue a full refund upon proof of purchase with a valid receipt along with the return of product (s) in question.

 

Refunds and exchanges are available (excluding the below listed products) providing the goods are returned in their original condition, undamaged with the original labels on and in a saleable condition within 21 days of the date of proof of purchase.

 

This policy does not apply to the following

  • Specially ordered products

  • Perishable items, for example frozen food or flowers

  • Products that are sealed for personal hygiene reasons e.g. Jewellery, Underwear etc.

 

If no receipt is presented, gift vouchers may be given at the manager’s discretion.

 

All items purchased within Sale must be returned within 14 days of the date on the proof of purchase. We are unable to accept any returns or exchanges without proof of purchase.

 

Houseplant Returns

When we have agreed that there is a problem you can return your plant within 7 days and either have a replacement or a refund.

 

We will refund the cost of returning damaged or defective plants only if you have followed the above procedure.

Plants are ‘Perishable Goods’ and your rights as a Consumer do not fully apply, hence the 7 day period for return of plants.