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Now Hiring: Permanent Full Time Hospitality Team Leader

Location: The Garden Kitchen by Pugh's, Tregwilym Road, Rogerstone, Newport. NP10 9EJ

Full Time Hospitality Team Leader

We are looking for a passionate and hardworking person that oozes enthusiasm to lead our café/restaurant team in The Garden Kitchen by Pugh’s, a family owned business with a passion to offer exceptional customer experience.

Working pattern: varied shifts including early mornings from 8am to close 5:30pm, ad hoc late evenings for events and weekends, specific hours to be discussed at interview.

When you join The Garden Kitchen as a Team Leader, you’ll help shape the future of a business that’s truly different and growing and be part of the passion to thrive and succeed.

Salary: £11.75 per hour

Previous experience in a similar role is also essential.

To apply please send a full and up to date CV to Catherine on

What you’ll do

You’ll be a positive role model – engaging, training and supporting your team in delivering exceptional customer service and a passion for food and hospitality.

As a Team Leader you’ll also:

  • Have a passion for food and understand the relationship between front of house and kitchen team, strong understanding of allergen processes and customer ordering experience

  • Perform daily checks to make sure the store is safe, secure, operational and presentable for our customers

  • Encourage your team to deliver the stores success measures and be confident in suggesting areas for improvement

  • Be a key holder – opening and closing the store, taking responsibility for the premises in the absence of other leaders

  • Take charge and guide the team if there’s a problem to resolve

  • Be hands on and lead by example with any tasks which need completing

To be successful

You’ll take ownership and direct the team, knowing when to step in and help your colleagues. We’re also looking for:

  • Good communication skills

  • Great organisational skills

  • Problem solving skills

  • The ability to exceed customer expectations and resolve queries

  • Basic EPOS skills and basic IT skills

  • The ability to collaborate and build relationships with people from all walks of life

  • Drive ideas to help improve store sales

  • Flexibility to work a range of shifts

You must be aged 18 or over to be The Garden Kitchen Team Leader as you’ll need to authorise age-related sales.

Pugh's Staff Wellbeing Benefits

As a permanent employee of Pugh's, after passing your probation period you will be entitled to the following

  • 20%-50% Staff Discounts

  • Full Uniform Provided

  • Wide range of hospitality training provided.

  • Individual Staff Life Insurance

  • Pensions Scheme with NOW Pensions

  • Health Assured - Staff Health & Well-Being Support Scheme

  • Yearly Personal Development Reviews

  • Uniform Allowance

  • Yearly Holiday Giveaway and Monthly Prize Draws

  • Companywide progression opportunities

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